Hair Condition & Disclosure
Clients are responsible for disclosing all relevant hair history, including previous chemical services, relaxers, box dye, henna, or significant heat or bleach damage.Failure to disclose accurate hair history may affect results and is not grounds for refunds.
Health & Safety
Clients experiencing contagious conditions, scalp infections, or open wounds may be asked to reschedule for the safety of all clients and staff.
Shampoo Service
All hair services include shampooing. For sanitation, tool safety, and to avoid product mismatch, pre-washed hair will be washed again upon arrival. No exceptions.
Virgin Hair Relaxer
A consultation is required prior to booking a virgin hair relaxer service. This allows me to assess the condition and history of your hair and scalp, discuss your desired results, and determine the appropriate service. Conditioning and/or protein treatments may be required prior to booking your relaxer service to ensure the hair is properly prepared. Please be prepared to disclose any previous chemical treatments. The health and integrity of your hair will always be prioritized.
Color Services
First-time clients or non-consistent clients requesting color services (excluding gray coverage) are required to complete a consultation prior to booking a color-lifting service. Conditioning and/or protein treatments may be required prior to booking a color-lifting service. This consultation allows the stylist to assess hair health, chemical history, and the process required to safely achieve the desired color results.
Braids and Twists
Hair can be provided for braid and twist services that require extensions for an additional charge. This request must be made at the time of booking. If not requested during scheduling, the client must provide the hair at least 24 hours before the appointment so it can be prepared in advance.