Hair Condition & Disclosure 

Clients are responsible for disclosing all relevant hair history, including previous chemical services, relaxers, box dye, henna, or significant heat or bleach damage.Failure to disclose accurate hair history may affect results and is not grounds for refunds.

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 Health & Safety 

​Clients experiencing contagious conditions, scalp infections, or open wounds may be asked to reschedule for the safety of all clients and staff.

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 Shampoo & Clean 

All hair services include shampooing.For sanitation, tool safety, and to avoid product mismatch, pre-washed hair will be washed again upon arrival. No exceptions.

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 Color Services 

First-time clients or non-consistent clients requesting color services (excluding gray coverage) are required to complete a consultation prior to booking.This consultation allows the stylist to assess hair health, chemical history, and the process required to safely achieve the desired color results.

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 Braids, Twists, & Crochet 

Hair can be provided for braid and twist services that require extensions for an additional charge. This request must be made at the time of booking. If not requested during scheduling, the client must provide the hair at least 24 hours before the appointment so it can be prepared in advance. 

 

If a client requests hair to be provided, they must specify their desired hair color at the time of inquiry so the hair can be properly prepared in advance for the appointment.Last-minute color changes are not guaranteed.